Saadia Lahrouri

Customer Service Professional

LinkedIn

About

Highly motivated and adaptable professional with a robust background in customer service, sales, hospitality, and administrative support across diverse industries. Proven ability to enhance client satisfaction, streamline operational processes, and provide comprehensive support to management. Combines strong interpersonal and problem-solving skills with a proactive approach to learning, consistently delivering exceptional results and fostering positive impacts in dynamic environments.

Work Experience

Event Assistent

Skyline Event

Jun 2024 - Present

Zürich, Schweiz

Professional Summary Friendly Event Planner experienced in organizing corporate events, parties, weddings, and birthdays. I focus on bringing clients’ visions to life, delivering memorable events on time and within budget.

Sales Representative

Dufry Group/M.Prestige Promotions

May 2022 - Feb 2024

Zurich Airport, Zurich, CH

Drove sales of diverse luxury beauty brands to a high-end clientele, consistently delivering exceptional customer service and collaborating with teams to ensure client satisfaction.

  • Promoted and sold a diverse range of luxury beauty brands to high-end clientele, consistently achieving sales targets within Dufry and Gate stores.
  • Provided exceptional customer service across multiple high-traffic retail environments, including Gate, Arrival, Dock E, and Principle Shops, enhancing customer loyalty and brand reputation.
  • Fostered collaborative relationships with team members to streamline operations and ensure a cohesive, client-centric sales experience.

Human Resources Assistant

Bijoux Catering

May 2022 - Sep 2022

Kloten, Zurich, CH

Supported the CEO and management in HR operations, streamlining onboarding processes, and facilitating key company events.

  • Provided comprehensive administrative support to the CEO and management team, facilitating efficient execution of meetings and company events.
  • Streamlined the onboarding process for new employees, managing all documentation, material provision, and coordinating essential background checks and safety training to ensure compliance.
  • Coordinated and facilitated critical company meetings, interviews, and events, ensuring seamless logistics and positive participant experiences.

Desk Receptionist

Badehotel Harmonien Ærøskøbing

Apr 2021 - Nov 2021

Ærøskøbing, Syddanmark, DK

Managed front desk operations and guest services, ensuring exceptional experiences and efficient check-in/check-out processes for a summer season.

  • Provided comprehensive support to guests during peak summer season, resolving inquiries and enhancing overall satisfaction.
  • Maintained high standards for guest room preparation and upkeep, ensuring optimal comfort and readiness for arrivals.
  • Efficiently managed check-in and check-out procedures, reducing wait times and improving guest flow.
  • Enhanced guest experience by providing detailed local information and recommendations, contributing to positive reviews.

Hospitality Specialist

Roca Negra

Apr 2019 - Mar 2020

Tenerife, Canary Islands, Canary Islands, Spain

Delivered personalized guest experiences and managed operational tasks, ensuring high satisfaction and efficient service delivery.

  • Cultivated exceptional guest experiences through personalized service, consistently achieving high satisfaction ratings.
  • Managed and processed orders with precision, ensuring timely and accurate delivery of services and products.

Admin & Accounting Assistant

Construcciones Hispano Germanas

Sep 2015 - Jun 2018

Provided essential administrative and accounting support, managing invoices, preparing reports, and facilitating inter-departmental communication.

  • Managed and processed provider invoices efficiently, preparing comprehensive financial reports to support decision-making.
  • Delivered critical administrative support to the General Director, enhancing operational efficiency and executive productivity.

Education

Strategic Management and Leadership

Private School for SMES LevelUp

Sep 2016 - May 2024

Spain, ES

Courses

  • Leadership Development: Advanced leadership skills for SME environments.
  • Strategic Planning: Effective techniques for strategic planning and execution.
  • Financial Management: Expertise in financial strategies and resource allocation.
  • Market Analysis: Comprehensive market research and competitive analysis.
  • Innovation and Growth: Strategies for fostering innovation and sustainable growth.
  • Operational Efficiency: Optimization of operational processes for productivity.
  • Crisis Management: Skills for crisis management and risk mitigation.
  • Customer Relationship Management: Advanced CRM strategies for client relationships.
  • Digital Transformation: Leveraging digital tools for business transformation.

Hospitality Management

Esneca Group

Jul 2019 - Jul 2020

Spain, ES

Courses

  • Front Desk Operations: Mastered check-ins, check-outs, and guest services.
  • Customer Service Excellence: Delivered exceptional guest experiences and managed inquiries and complaints.
  • Hotel Management Software: Proficient in industry-standard systems and software.
  • Team Leadership: Led and managed front office staff effectively.
  • Reservation Management: Handled reservations, cancellations, and overbookings.
  • Communication Skills: Enhanced verbal and written communication for guest interaction and team coordination.
  • Cultural Sensitivity: Provided service to diverse cultural backgrounds.
  • Conflict Resolution: Resolved guest issues and conflicts professionally.
  • Sales and Upselling: Implemented strategies to maximize revenue.
  • Operational Efficiency: Improved front office operations for guest satisfaction.

Business Administration and Finance

IES Gabriel Ciscar

Sep 2015 - Jun 2018

Oliva, ES

Courses

  • Comprehensive Business Foundations: Core principles of finance, marketing, and operations.
  • Administrative Proficiency: Advanced skills in office management and organizational procedures.
  • Financial Acumen: Knowledge in accounting, budgeting, portfolio selection and financial analysis.
  • Marketing Strategies: Effective marketing techniques and consumer behavior analysis.
  • Project Management: Planning and overseeing business projects.
  • Legal and Ethical Standards: Studied legal and ethical business practices.

Languages

German , Arabic , Spanish , Catalan , French (Basic) , English (Fluent)

Skills

Technology Proficiency

  • Tech-Savvy
  • Software Adoption
  • Digital Tools
  • Contasol (Accounting Software)
  • Hotel Management Software

Interpersonal Skills

  • Communication
  • Relationship Building
  • Conflict Resolution
  • Customer Relations
  • Guest Relations

Problem-Solving

  • Analytical Thinking
  • Critical Thinking
  • Issue Resolution
  • Strategic Prioritization

Customer Service

  • Client Satisfaction
  • Guest Experience
  • Service Excellence
  • Inquiry Management

Sales

  • Luxury Sales
  • Retail Sales
  • Upselling
  • Sales Targets

Administrative Support

  • Office Management
  • Executive Support
  • Documentation
  • Report Preparation
  • Data Entry

Human Resources Support

  • Onboarding
  • HR Documentation
  • Background Checks
  • Event Coordination

Financial Acumen

  • Invoice Management
  • Cash Handling
  • Financial Reporting
  • Budgeting

Leadership

  • Team Leadership
  • Project Leadership
  • Mentoring
  • Strategic Planning

Adaptability

  • Change Management
  • Flexibility
  • Dynamic Environments
  • Problem Solving

Teamwork

  • Collaboration
  • Cross-functional Teams
  • Group Facilitation
  • Supportive Environments

Time Management

  • Prioritization
  • Deadline Management
  • Task Organization
  • Efficiency

Interests

Travel

  • Cultural Immersion
  • Exploration
  • Global Perspectives

Fitness and Wellness

  • Healthy Lifestyle
  • Physical Activity
  • Well-being

Continuous Learning

  • Self-Development
  • New Skills Acquisition
  • Education